Ear Science COVID-19 Response

Covid Response | Updated 27 Jan 2022

A message from the CEO

28 April 2022

Dear Ear Science Community

As announced by the State Government we will transition into the next phase of COVID for our state, we continue to learn and adapt our response.

We will communicate any changes as they arise to keep providing the safest possible workplace and clinical care you expect from our organisation.

Thank you for your ongoing support.

Sandra Bellekom
Chief Executive Officer

Ear Science COVID-19 Safe Plan

As an organisation that operates out of 22 locations in Western Australia, COVID-19 has presented a challenge to Ear Science.

As the pandemic has evolved, we have remained agile.  Ear Science is committed to the well-being of our team and our clients. The following COVID Safe Plan will be in place to reduce risk and keep ourselves and our clients healthy while minimising impact to daily operations across Ear Science.

Guided by factual health advice and looking for best practice initiatives, we adopted proven safety measures to help our teams play their part in supporting health and safety in our communities.

This Covid Safe Plan outlines;

  1. General information
  2. The measures to minimise the spread of COVID within Ear Science and
  3. Our plan in the event of a positive case at an Ear Science location.

Please read below for the approach we are taking in our Corporate Offices, Laboratories, and Clinics.

All guidelines provided by the Australian Government are being followed.

Managing our COVID-19 Response | Lions Hearing Clinic & Ear Science Implant Clinic
Our response to vaccinations

All team members are fully vaccinated.

Our response to hygiene

We have strict hospital-level processes in all locations, including the need for team members to wash and sanitise their hands on arrival.

We have reinforced the importance of good hygiene practices with signage across all our locations, and this training module is incorporated into our Induction Program for all new team members.

Good hygiene is a condition of entry for all clients, team members, visitors, service providers, contractors, vendors and suppliers.

Hand sanitiser stations are at all entry points for clients and team members.

Our response to cleaning

All clinicians will ensure their desks are clear of any clutter, clean and disinfect their desks, door handles, and other high touch surfaces in between each client, following government guidelines.

For clinic spaces – wipes, masks and hand sanitisers will be available at various stations throughout and each team member is required to clean and disinfect all surfaces that are touched.

According to Government Guidelines, cleaners across all clinics are directed to clean and disinfect all surfaces.

Our response to health

If a team member visited an exposure site during the relevant times, they are required to follow the corresponding health advice issued for that location, unless directly advised otherwise by the Department of Health.

Our response to PPE

Masks will be worn by all team members and we encourage our clients to wear masks during their visit to our clinics.

Despite PPE supplies being limited, Ear Science currently has sufficient supplies, and we continue to build reserves.  We have a stock of the following in each location:

  1. Masks
  2. Gloves
  3. Safety glasses
  4. TGA approved cleaning wipes or spray
  5. Hand sanitiser
Non-Contact Hearing Support

We are doing everything we can to keep our clinic doors open and minimise disruption to clients and our essential services.

In addition to our regular in-clinic services, we are currently offering the following services you can access from the comfort of your home.

Tinnitus and
Hearing Advice Line

Order replacement

Batteries

Your Hearing is Important
Client COVID Q&A

Tele-Audiology

Appointment

Managing our COVID-19 Response | Corporate Offices
Our response to vaccinations

Ear Science maintains a record of all Ear Science employees’ COVID-19 vaccination records.

Our response to cleaning

All team members must keep desks clear of any clutter and clean and disinfect their desks, door handles and other high touch surfaces daily, following government guidelines.
– Wipe the surface with a damp paper towel with detergent
– Spray disinfection on a paper towel (not the surface) and wipe the area

For corporate office spaces, wipes, masks and hand sanitisers will be available at various stations throughout all office spaces.

In the common areas, each person must clean using provided disinfection and spray all surfaces that are touched.

According to Government Guidelines, cleaners across all clinics and the corporate/research offices have been advised to clean and disinfect all surfaces.

Our response to health

If a team member visited an exposure site during the relevant times, they are required to follow the corresponding health advice issued for that location, unless directly advised otherwise by the Department of Health.

Our response to hygiene

We have strict hospital-level processes in locations, including the need for team members to sanitise their hands.

We have reinforced the importance of good hygiene practices with signage across all our locations incorporated in the Induction program for all new team members.

Good hygiene is a condition of entry for all clients, team members, visitors, service providers, contractors, vendors and suppliers.

Hand sanitiser stations are at all entry points for clients and team members.

Our response to PPE

Masks will be worn by all team members at all times.

Despite PPE supplies being limited, Ear Science currently has sufficient supplies, and we continue to build reserves.  We have a stock of the following in each location:

  1. Masks
  2. Gloves
  3. Safety glasses
  4. TGA approved cleaning wipes or spray and
  5. Hand sanitiser.

Key COVID Contact

We have a COVID-19 Response Plan in place that will allow us to respond as the situation changes quickly.

Please get in touch with the COVID Response team via email.

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