Policies and Procedures

The values we share at Ear Science Institute Australia guide our research, clinical care & treatment and education activities.

The following policies and procedures help clarify and reinforce the standards expected of our team and define the guidelines for management and resolution of any incidents.

Privacy Policy

Incident policy

Feedback and complaints policy

Our Audiologists

All our audiologists are qualified, Audiology Australia Accredited Audiologists who abide by the Audiology Australia Code of Conduct.

Compliments, Complaints and Suggestions

​Your feedback is valuable to us.

We use your feedback to improve how we deliver our hearing services. We love to hear more about your needs and expectations.

It helps us make informed decisions about the improvements we need to make as well as identify problem areas. Feedback allows us to understand the impact we are having on the community and our patients and customers.

We will utilise your feedback to improve our services to the community and further investigate any issues of concern.