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Your Hearing is Important | Client COVID Q&A

Your hearing is important. Many people are feeling vulnerable in this uncertain time.  Please be assured our clinics will remain open unless otherwise advised by the Australian Government. You can be confident that all our clinics are fully operational under strict COVID health & hygiene protocols and comply with State Government guidelines. We have processes and protocols to ensure no service disruption as we remain committed to supporting you on your hearing journey.

As the new normal evolves, we are more aware of how important social connection is for our mental and social well-being.  Social distancing and interacting with a mask is difficult for many, but staying connected can be even more challenging with untreated hearing loss.  Hearing loss can isolate you from conversations and make it difficult to do the things in life that you enjoy, from socialising with friends and family to watching TV.

We support you with your hearing needs to keep you connected with your family, friends, and community.  Please call our Hearing & Tinnitus Advice Line and discuss your hearing needs – 1800 054 667.

Is Lions Hearing Clinic open?

Yes, we are open.  Follow this link to request a booking at your local Lions Hearing Clinic.

What are your opening hours?

Please check each specific clinic’s hours and open days on our website.  Click here to check out our locations.

Is it safe for me to attend Lions Hearing Clinic?

We are doing everything we can to keep our doors open and minimise disruption to clients and our essential services.

We maintain the highest infection control standards and provide our clients with an excellent level of care.

Please refer to our COVID Response Plan for all up to date details.

What can I expect before I arrive at Lions Hearing Clinic?

You will be called at least 24-hours before your appointment and asked a series of screening questions.

What can I expect when I arrive at a Lions Hearing Clinic?

Please ensure you are feeling well, sanitise your hands on arrival, and we encourage you to wear a mask during your visit to the clinic.

Do I need to wear a mask?

No, however, we do encourage you to wear a mask during your appointment.

Our clinic admin team and your audiologist will wear a mask. Please ask us to remove the mask if required for communication.

Do I need to be vaccinated to come to my appointment?

No

Can I come in for my appointment if I am sick?

No, if you have flu-like symptoms (fever, runny nose, sore throat, coughing), are required to quarantine or self-isolate, or awaiting test results for COVID-19, you must reschedule your appointment.

Please call 1800 054 667 or email book@lionshearing.org.au to reschedule.

Can I bring another person to my appointment?

Yes, we encourage you to bring a significant other to your appointment.

Do you offer any non-contact hearing services?

Yes, we can offer you a range of non-contact services including:

  • Order and delivery of replacement batteries and other parts
  • Contactless drop off for device repairs
  • Phone consultations with your Audiologist
  • Remote hearing aid adjustments (depending on your device)

Please discuss this as an option when making your booking. Please note, not all appointment types can be offered remotely.

We can also minimise the face-to-face time for some appointments. Please let us know if this is something you would like to discuss.

Can I order batteries online?

Yes, please follow this link and all batteries will be sent to you within 24-hours.

You can also call the team on 1800 054 667 or email book@lionshearing.org.au.

How do I pay for my appointment and/or devices?

We are not accepting cash payments.

All payments are to be made using credit, debit or EFTPOS card.

 

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